Terms & Conditions

01Agreeing to these terms

These Terms and Conditions ("Terms") apply when you visit reneedolling.com, sign up for anything free, or buy, access or use any of my courses, programs, bonuses or digital products.

By doing any of those things, you agree to these Terms and my Privacy Policy. If you don't agree, please don't buy or use them.

02Who I am and what I offer

This business is run by Renée Dolling ("I," "me," "my," "we" or "us"), based in Castlegar, British Columbia, Canada. I work with people worldwide.

I offer:

• Online courses and programs, including Digital Course Empire
• Digital resources, like workbooks, templates, planners, tools and bonuses
• Free resources, like the 9–5 Exit Plan, trainings, masterclasses and emails

These are made for people who want to build an online course business, especially around a full-time job. Anything not clearly listed on a sales page as included isn't included.

03Who can buy

You need to be at least 18, or the age of majority where you live, to buy from me or create a course account. By buying, you confirm you are, and that the information you give me is accurate and complete.

04Free resources

Free stuff, like the 9–5 Exit Plan, masterclasses and emails, is for education and inspiration only. The numbers, timelines and ideas they give you are estimates based on what you enter, not promises or professional advice. I may change or remove free resources at any time.

05Buying a course

• Price: the price, currency and any taxes are shown at checkout before you pay.
• Payment options: pay in full, or use a payment plan where one is offered. Payment plans cost more in total than paying in full. The total is shown at checkout.
• Payment processing: payments are handled securely by Stripe through my checkout on Systeme.io. By paying, you also agree to their terms.
• Delivery: access is digital and immediate. Your login and access details are emailed to you right after purchase.
• Price changes: my prices can change, including with sales, bonuses or limited-time offers. If you bought before or after a price change or sale, you won't get the difference back.

06Payment plans and failed payments

If you choose a payment plan:

• You're agreeing to pay the full total of the plan. It's not a subscription you can cancel partway through.
• You authorize me to automatically charge your payment method on each scheduled date until it's paid off.
• It's your job to keep your card details up to date.
• If a payment fails, I'll try again and let you know by email. There are no late fees right now.
• If a payment is still unpaid after 7 days, I may pause your access until you're caught up. Pausing access doesn't cancel what you owe.

07No refunds

That includes if you change your mind, don't have time, don't use the content, or don't get the results you hoped for. It also applies to every payment on a payment plan.

So please read the sales page carefully, and if you're not sure the course is right for you, email me before you buy. I'm happy to answer questions honestly, including telling you if it's not a fit.

The exceptions: if you were charged twice or charged the wrong amount because of a billing error, I'll fix it. Nothing in these Terms takes away any right you have under consumer protection laws that can't legally be waived.

08Chargebacks

If something's wrong with a charge, please email me first. It's faster, and I'll sort it out.

If you file a chargeback or payment dispute with your bank instead, I'll pause your access while it's reviewed and share proof of your purchase, your agreement to these Terms and your course activity with the payment processor. If the dispute is decided in my favour, you're still responsible for the full amount owed. Filing a dispute in bad faith may mean losing access permanently.

09Your access

• Unless a sales page says otherwise, you get access for as long as I offer the program.
• I may update, improve, reorganize or replace lessons, bonuses and tools over time. Updates are a bonus, not a promise, and don't change the price you paid.
• If I ever stop offering a paid program, I'll give you at least 30 days' notice by email so you can download what you need.
• Courses are hosted on third-party platforms. I'll do my best to keep everything running smoothly, but I can't guarantee they'll never have an outage, maintenance or a glitch.

10Your licence and my content

Everything I create, paid or free, belongs to me. That includes videos, scripts, workbooks, templates, tools, AI conversation frameworks, slides, emails, graphics and my method and names, like the B.O.S.S. System and the Empire Conversation. It's protected by the Copyright Act of Canada and international copyright laws.

When you buy, you get a personal, limited, non-transferable, non-exclusive, revocable licence to use the content to learn and to build your own business. You may not:

• Share your login, or let anyone else watch or use your course
• Copy, download, record, screenshot, reproduce or redistribute the content, except printing workbooks for your own use
• Resell, give away, publish or post the content anywhere, including in groups, courses or memberships
• Upload my course materials to AI tools to recreate, summarize or repackage them as your own product
• Use my content, method or names to create a competing course, product or service
• Remove copyright notices or my name from anything

Want to use something beyond personal use, like quoting me or sharing a lesson? Email me for written permission. Breaking these rules may end your access without a refund, and I may take legal action under Canadian and international law.

11What you create is yours

The course, content, copy, sales pages and ideas you create using my course, including with the help of AI, belong to you. I don't own them or take a cut.

If you send me feedback, suggestions or ideas, I can use them to improve my programs without owing you anything. If you send me a testimonial or results, I'll always ask before sharing it publicly.

12Earnings and results disclaimer

Building a business takes time and real work, and your results depend on many things I don't control, like your effort, skills, experience, niche, audience, timing, the economy and how consistently you follow through. Many people who buy courses never use them, or don't get results.

Any numbers, examples, income goals, timelines or stories I share, including my own, are for illustration only. They aren't typical, and they aren't a promise of what you'll earn. Buying my course doesn't mean you'll be able to leave your job.

13Not professional advice

My content is for education only. I'm not a lawyer, accountant, tax professional or financial advisor, and nothing I share is legal, tax, financial or medical advice. Before making decisions about things like quitting your job, business registration, taxes, contracts or investments, please talk to a qualified professional.

14AI and other tools

• AI isn't perfect. AI tools can get things wrong, make things up or produce something that looks like someone else's work. You're responsible for checking, editing and approving anything AI creates for you before you use or publish it.
• Other tools have their own rules. I recommend and teach tools I don't own, like Claude, ChatGPT, Systeme.io, Stripe, Instagram and Canva. Your use of them is covered by their own terms, privacy policies and prices. They can change features, prices or rules at any time, and I'm not responsible for that.
• Tool costs aren't included. Unless a sales page says otherwise, any tools, apps or subscriptions you use are separate from my course price.
• Affiliate links: some links I share may be affiliate links, which means I might earn a small commission if you buy, at no extra cost to you. I only recommend things I actually use or believe in. Your decision to buy is yours.

15Being a good human here

Whether you're commenting in a course, replying to my emails or messaging me, please be kind and respectful. Don't post anything illegal, hateful, harassing, spammy or that belongs to someone else, and don't promote your own offers without permission. I may remove anything that breaks these rules and, if needed, remove your access.

Anything you share in a course comment area may be seen by other students, so don't post confidential information. Unless we've signed a separate agreement, there's no promise of confidentiality beyond what's in my Privacy Policy and Canadian law.

16Your responsibilities

• Giving me accurate information and keeping it up to date
• Keeping your login private and secure, and letting me know right away if someone else gets in
• Doing the work. You'll get out of the course what you put in.
• Following the laws that apply to your business, including privacy, anti-spam, tax and consumer protection laws
• Following the terms of any platform or tool you use

17Disclaimers and liability

As is

My website, courses, free resources and content are provided "as is" and "as available," without warranties of any kind, including any warranty that they'll meet your needs, be error-free or always be available, as far as the law allows.

Limit on my liability

To the fullest extent the law allows, I'm not liable for any indirect, incidental, special or consequential losses, including lost profits, lost income, lost data or business losses, that come from using or not being able to use my website, courses or content, or from anything you decide to do because of them.

If I am found liable for anything, my total liability to you is limited to the greater of (a) the amount you paid me in the 12 months before the claim, or (b) $100 CAD.

You agree these limits are a fair way to share risk, and they're part of why I can offer my programs at the price I do. Any claim must be started within one (1) year after it arises, or it's permanently barred.

You'll cover me

If you break these Terms or the law, or misuse my content, and that causes a claim against me, you agree to cover the reasonable costs, damages and legal fees that result.

These limits apply only as far as Canadian law, including British Columbia's Business Practices and Consumer Protection Act, allows.

18Ending access

I may pause or end your access, without a refund, if you break these Terms, share or misuse my content, commit fraud or file a bad-faith chargeback, harass me or other students, or don't pay what you owe.

If your access ends, your licence to use my content ends immediately, and you're still responsible for any amounts you owe. Sections that should logically continue, like ownership, disclaimers and limits on liability, still apply after access ends.

19Sorting out problems

1. Talk to me first. Before any formal dispute, you agree to email me and try to work it out together for at least 30 days.
2. Mediation. If we can't sort it out, we'll try mediation before going to court.
3. Courts. If mediation doesn't work, disputes will be handled by the courts of British Columbia, Canada.

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

20The fine print

• Whole agreement: these Terms, my Privacy Policy and the sales page for what you bought make up the full agreement between us.
• Severability: if any part of these Terms is found unenforceable, the rest still applies.
• No waiver: if I don't enforce something right away, I can still enforce it later.
• Transfers: you can't transfer your purchase or these Terms to someone else. I may transfer them, for example if my business is sold.
• Things outside my control: I'm not responsible for delays or problems caused by things beyond my control, like natural disasters, power or internet outages, platform changes or government actions.
• Changes: I may update these Terms. I'll change the date at the top, and for big changes I'll let you know by email or on my site. Using my website or courses after an update means you accept the new version. The Terms in place when you bought apply to that purchase's payment and refund rules.

21Contact

Questions about these Terms, or about whether a course is right for you before you buy? Email me: